Shipping Policy

Thank you for shopping with Nanaestore. We are committed to providing a smooth and reliable delivery experience for every customer.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually:

United States: 7–12 business days
Mixico: 8–15 business days
Canada: 8–15 business days

Delivery times are estimates and may vary depending on the destination, customs processing, courier delays, or other factors outside our control.

Shipping Cost

We offer free standard shipping on eligible orders.

Any available shipping options and costs will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please allow 2–5 business days for tracking updates to appear after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us as soon as possible at:

contact@nanaestore.com

Lost, Delayed, or Missing Packages

If your package is significantly delayed or appears to be missing, please contact us and we will help you check the shipment status.

We are not responsible for delays caused by customs, courier issues, weather conditions, or incorrect shipping information.

Customs, Duties, and Taxes

For international orders, customers may be responsible for any customs fees, import duties, taxes, or other charges required by their country.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Contact Us

For any shipping questions, please contact us at:

Elvane Beauty
Email: contact@nanaestore.com
Legal Business Name: Nanaestore, LLC
Business Address: 30 N Gould St, STE R, Sheridan, Wyoming 82801, United States

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